About eFly Travel & Tours

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  • We are a locally owned, fully licensed company with our own team — not a reseller or third-party agent.
    Every itinerary is handled by our in-house staff with care, transparency, and local knowledge.
    When you travel with us, you're supported by a team that truly lives here, knows here, and cares.

  • Never. All of our tours are privately arranged and fully customized based on your interests and pace.
    We do not include forced shopping or commission-based detours. Your time in Taiwan is yours — we’re here to make it meaningful, not commercial.

  • Yes. All of our tour guides and drivers are fully licensed by Taiwan’s tourism authorities.
    We never use unregistered personnel or freelance operators — your safety, comfort, and legal protection are our top priorities.

  • Our team is available to assist you from 9:00 AM to 6:00 PM (GMT+8), Monday to Friday.
    For messages received outside of these hours, we kindly ask for your patience — we will respond as soon as possible during the next working period.
    Urgent matters related to ongoing tours will be prioritized and handled promptly.

  • We accept:

    • International Bank Transfer (fees covered by sender)
    • Credit Card (2% processing fee applies)
  • Once the itinerary and price are confirmed, we will send you a service agreement and payment instructions. A deposit or full payment may be required depending on the service type and booking date.

  • Absolutely. Our office is located in Taipei City and operates as a fully independent company — we do not share space or merge operations with other agencies.

    We welcome clients and partners who wish to meet us in person to discuss travel plans or verify our credentials.
    Please schedule an appointment in advance so we can ensure proper reception and dedicate time to your visit.

  • We specialize in private tours, tailored to your group’s preferences. All itineraries are customized — no mixed-group join-ins unless specifically requested.

  • Absolutely. You’re welcome to book only the services you need — whether it’s transportation, accommodation, a private guide, or a full tour package.

  • Yes. We are a fully licensed inbound travel agency based in Taiwan. We are also members of the Taiwan Registered Master Travel Agency, Taiwan Travel Quality Assurance Association, and Taipei Association of Travel Agents.

Still have questions?

Feel free to contact us directly — we’re happy to assist you.